12: The Elements of Great Managing
by Rodd Wagner and James K. Harter
Gallup's twelve engagement questions, each with a story and the research behind it. The practical follow-up to First, Break All the Rules.
Read it if…
you manage people and want to know what actually drives engagement.
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Skip it if…
you want strategy.
Try instead: Leadership Gold →
Three things you will actually use
- Clear expectations first.
- Recognition weekly.
- Someone at work cares about me.
Do this first
Ask your team the twelve questions anonymously.
Our verdict
The twelve questions.
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