Conversational Intelligence
by Judith E. Glaser
Three levels of conversation (transactional, positional, transformational), the neurochemistry of trust and distrust in dialogue, and practices for 'co-creating'. The brain science is loosely applied; the levels model is useful.
Read it if…
you want a model for raising the level of your conversations.
See the book →
Skip it if…
you want rigorous neuroscience.
Try instead: The Five Dysfunctions of a Team →
Three things you will actually use
- Most conversations stay at level one.
- Trust is chemical; build it on purpose.
- Ask questions you do not know the answer to.
Do this first
Classify your last five conversations by level.
Our verdict
Three levels of conversation.
See the book →
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