Crucial Confrontations
by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler
The sequel to Crucial Conversations, later reissued as Crucial Accountability: how to address broken promises, violated expectations and bad behaviour without anger or avoidance. The model covers choosing what to confront, mastering your story, describing the gap, and agreeing on a plan.
Read it if…
someone has let you down and you keep either avoiding it or exploding.
Skip it if…
you have the Crucial Accountability edition; it is the same book.
Three things you will actually use
- Confront the gap, not the person.
- Master your story before you open your mouth.
- End with who does what by when.
Do this first
Before the next confrontation, write the gap between what was expected and what happened in one neutral sentence.
Our verdict
Broken promises, handled.
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