Delivering Happiness
by Tony Hsieh
Hsieh's account of Zappos: selling LinkExchange, nearly losing everything, building a company on customer service and culture, the ten core values, and the sale to Amazon. His later life ended tragically, which gives the happiness framing a sad weight. The business lessons on culture and service remain valid.
Read it if…
you want a founder's case that culture and service are the strategy.
Skip it if…
you cannot read it without the shadow of the author's end.
Three things you will actually use
- Culture is the brand.
- Service is a revenue strategy.
- Hire slowly for values; fire fast for their violation.
Do this first
Write your company's or team's values in plain words and check which ones you actually hire and fire by.
Our verdict
Useful lessons; a poignant read now.
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