Fierce Conversations
by Susan Scott
Scott's principles for conversations that matter: come out from behind yourself, be here and nowhere else, tackle the toughest challenge today, obey your instincts, take responsibility for your emotional wake, let silence do the heavy lifting. The 'mineral rights' questioning model is excellent for coaching and one-on-ones.
Read it if…
you lead or coach and your conversations stay on the surface.
Skip it if…
you want a script for one specific hard talk; see Crucial Conversations.
Three things you will actually use
- Interrogate reality; name what is true.
- Ask one question, then dig seven levels.
- Let silence do the heavy lifting.
Do this first
Ask one person today, 'what is the most important thing we should be talking about?' and let silence work.
Our verdict
Strong and practical; a leadership conversation manual.
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