Book Reviews › Entrepreneurship › Hug Your Haters
Honest review · Entrepreneurship
Hug Your Haters
by Jay Baer
Customer complaints as marketing: answer every complaint, in public and private, and watch loyalty rise. Data-backed and specific.
Read it if…
you ignore negative reviews and comments.
See the book →
Skip it if…
you have no customers yet.
Try instead: Entrepreneurial Leap →
Three things you will actually use
- Answer every complaint.
- Public complaints are a stage.
- Speed and empathy.
Do this first
Answer every public complaint from the last month.
Our verdict
Complaints are marketing.
See the book →
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