Lead from the Heart
by Mark C. Crowley
An argument, with research and the author's banking-career stories, that engagement is emotional: people perform for leaders who care about them, develop them and recognise them, and the numbers follow. It is sincere and the evidence section is stronger than the title suggests.
Read it if…
you suspect 'soft' leadership is the hard-nosed choice and want the data.
Skip it if…
you want tactics only; much of it is case for the approach.
Three things you will actually use
- Feelings drive performance more than incentives do.
- Recognition is a management tool, not a nicety.
- Develop people and retention takes care of itself.
Do this first
Have one conversation this week with a report about their life, not their tasks.
Our verdict
The case that caring pays.
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