Managing the Professional Service Firm
by David H. Maister
The economics and management of firms that sell expertise: leverage, the profitability formula, partnership, marketing, careers. Dense, essential and unmatched for consultancies and agencies.
Read it if…
you run or want to run a professional service firm.
See the book →
Skip it if…
you run anything else.
Try instead: Strategy and the Fat Smoker →
Three things you will actually use
- Margin, rate, utilisation, leverage.
- Finders, minders, grinders.
- Partners must sell and mentor.
Do this first
Read the chapter on the profitability formula.
Our verdict
The service-firm text.
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