Out of the Crisis
by W. Edwards Deming
Deming's fourteen points for management: constancy of purpose, cease dependence on inspection, drive out fear, break down barriers, eliminate slogans and quotas, and the seven deadly diseases. The system, not the worker, causes most problems. Cranky and profound.
Read it if…
you want the source of quality management and systems thinking in operations.
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Skip it if…
you want a light read; it is a manifesto with statistics.
Try instead: The Toyota Way →
Three things you will actually use
- Ninety-four percent of problems belong to the system.
- Drive out fear.
- Eliminate quotas; substitute leadership.
Do this first
Read the fourteen points and identify which three your organisation violates most.
Our verdict
Deming's fourteen points.
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