Quality Is Free
by Philip B. Crosby
Crosby's 1979 argument that doing it right the first time costs less than fixing it, with zero defects and the quality maturity grid. Readable and still used.
Read it if…
you need to convince someone that quality pays.
See the book →
Skip it if…
you want statistical methods.
Try instead: Kaizen: The Key to Japan's Competitive Success →
Three things you will actually use
- Quality is conformance to requirements.
- Prevention, not inspection.
- Zero defects as the standard.
Do this first
Estimate your cost of poor quality.
Our verdict
Right the first time.
See the book →
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