Supercommunicators
by Charles Duhigg
Duhigg's book on connection identifies three kinds of conversations, practical, emotional and social, and argues that mismatching them is why talks go wrong. The techniques, asking deep questions, proving you are listening, matching the conversation's type, are concrete and the stories are well chosen.
Read it if…
you have conversations that go nowhere and want to understand why.
Skip it if…
you are already a skilled listener; the book is for the rest of us.
Three things you will actually use
- Identify which conversation you are in.
- Ask deep questions about values and feelings, not facts.
- Loop for understanding: ask, summarize, check.
Do this first
In your next hard conversation, ask 'do you want to be helped, hugged or heard?' before responding.
Our verdict
Practical and readable; a useful guide to actually talking.
Compare with other Leadership books
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The Dichotomy of Leadership
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The wiser of the two books; balance beats intensity.
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