The No Complaining Rule
by Jon Gordon
A fable about a company that bans mindless complaining and replaces it with a rule: you may complain only to someone who can solve the problem, and you must offer a solution. The 'but, positive' technique and the focus on gratitude are practical. Short, light and immediately applicable.
Read it if…
you or your team complain habitually and want a simple circuit breaker.
Skip it if…
you want substance; it is a one-idea fable.
Three things you will actually use
- Complain to someone who can fix it, with a solution.
- Replace 'have to' with 'get to'.
- Gratitude crowds out complaint.
Do this first
For one day, allow yourself to complain only if you include a proposed solution.
Our verdict
One useful rule in a quick read.
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