The Secret: What Great Leaders Know and Do
by Ken Blanchard and Mark Miller
A parable about a young manager learning SERVE: see the future, engage and develop others, reinvent continuously, value results and relationships, embody the values. Blanchard's format, Chick-fil-A's Miller's content.
Read it if…
you want servant leadership as a short story with a memorable acronym.
See the book →
Skip it if…
you dislike parables.
Try instead: Delegation and Supervision →
Three things you will actually use
- Serve first.
- See the future; share it.
- Results and relationships both.
Do this first
Pick the SERVE letter you neglect and act on it this month.
Our verdict
SERVE, as a story.
See the book →
Compare with other Leadership books
The Customer Comes Second
Hal Rosenbluth and Diane McFerrin Peters · Leadership
Employees first, early case.
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