Working with Emotional Intelligence
by Daniel Goleman
Goleman applies his framework to the workplace: the competencies that distinguish star performers, self-awareness, self-regulation, motivation, empathy, social skill, with research from corporate studies. It is more practical than the original and the competency lists remain the standard for leadership development, though the claims about EI predicting performance have been contested.
Read it if…
you want a competency-based picture of emotional skill at work.
Skip it if…
you want personal emotional work; this is organizational.
Three things you will actually use
- Self-awareness is the foundation of the rest.
- Emotional skills are learnable with practice and feedback.
- Empathy is a performance skill, not a soft one.
Do this first
Rate yourself on the five domains and ask a colleague to do the same; compare.
Our verdict
Practical and influential; hold the claims lightly.
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