Just Listen
by Mark Goulston
A psychiatrist and hostage-negotiation trainer on getting through to anyone: the persuasion cycle, making people feel felt, the empathy jolt and techniques for difficult people. Practical and humane.
Read it if…
you cannot get through to someone important and have tried talking louder.
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Skip it if…
you want academic communication theory.
Try instead: Press Reset →
Three things you will actually use
- Feeling felt opens people.
- Listen past the words to the fear.
- Say 'tell me more' and mean it.
Do this first
In your next hard conversation, make the other person feel felt before you say anything else.
Our verdict
Getting through to anyone.
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