The Field Guide to 'Human Error'
by Sidney Dekker
The new view of human error: error is a symptom of system trouble, not a cause. How to investigate without blaming. Short and transformative for managers.
Read it if…
you want to stop blaming people and start fixing systems.
See the book →
Skip it if…
you want to find who is at fault.
Try instead: Top Performance →
Three things you will actually use
- Human error is a symptom.
- Ask why it made sense at the time.
- Blame hides learning.
Do this first
Reinvestigate your last incident with the new view.
Our verdict
Beyond human error.
See the book →
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