
The Fred Factor
by Mark Sanborn
A short book built on a mail carrier named Fred who turned a routine job into extraordinary service: everyone makes a difference, success is built on relationships, add value without spending money, reinvent yourself regularly. It is simple, sincere and quick, and it applies to any job.
Read it if…
you want a short reminder that ordinary work can be done extraordinarily.
Skip it if…
you want depth or research.
Three things you will actually use
- Every job can be done with excellence.
- Relationships are the real work.
- Reinvent yourself before you have to.
Do this first
Do one thing in your job this week that no one expects and no one pays for.
Our verdict
Simple and sincere.
Compare with other Career books

Working with Emotional Intelligence
Daniel Goleman · Career
Practical and influential; hold the claims lightly.
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