The Power of Moments
by Chip Heath and Dan Heath
Why certain brief experiences stay with us and how to create them on purpose: elevation, insight, pride and connection. The Heaths show how to build peaks into customer experiences, school years, and family life, and why we neglect the moments that matter most. Charming and actionable.
Read it if…
you want to make your work, home or team memorable rather than merely efficient.
Skip it if…
you want a productivity book; this is about experience design.
Three things you will actually use
- Mark transitions and milestones on purpose.
- Break the script; small surprises create memory.
- Recognize people specifically and publicly.
Do this first
Plan one deliberate 'peak' for someone this week: a transition, a milestone, a surprise.
Our verdict
Delightful and useful; a book about making life less flat.
Compare with other Relationships books
Big Potential
Shawn Achor · Relationships
Hopeful and practical; a collaborative view of success.
CLICK TO SEE
Emotional Intelligence
Daniel Goleman · Relationships
Foundational, long and influential; the source text.
CLICK TO SEE
How to Know a Person
David Brooks · Relationships
Gentle and humane; a book that makes you a better listener.
CLICK TO SEEBrowse all Relationships book reviews or get the free Reality Code Cheat Sheet.
As an Amazon Associate, WisdomDeck earns from qualifying purchases. Links marked “Click to see” go to Amazon. We are not paid for opinions, prices and availability are not shown here and change on Amazon, and we never see your purchase details. Nothing here is medical, legal or financial advice.