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WisdomDeck · FAQ
Asked before.
Answered plainly.
Who the partners are, what they will not do, how payment works, what is confidential, and what happens when you miss a call.
Everything we are asked
Read this before
you request.
Who are the partners?
Independent contractors selected and trained by WisdomDeck in a written accountability method based on The Reality Code. They are chosen for reliability, directness and the ability to listen without turning it into a therapy session. They are not licensed professionals or certified coaches, and no page on this site will say otherwise. You can ask for a male or female partner.
Why not just call it life coaching?
Because it is not, and the difference matters legally and practically. Coaching, as the certified world practices it, explores who you are and what you want. Accountability assumes you already know, and makes sure you act. We charge accordingly: a fraction of what a credentialed coach charges, for the part most people are actually missing.
Who takes my calls?
A trained WisdomDeck accountability partner, assigned to you after payment. The method comes from The Reality Code; partners are trained in it and work from the same written process. If you want that method written for you, in your name, that is the custom audio service.
Is this therapy or counseling?
No. Partners do not assess, diagnose or treat anything and will steer away if a conversation heads there. If you are dealing with depression, anxiety, addiction, an eating disorder or trauma, please see a licensed professional. You are welcome to use this alongside professional care, for the goal part, with their knowledge.
What happens on the first call?
Forty-five minutes. You state the goal and the deadline. Your partner asks what has gone wrong before and what the first week’s step is, writes the plan with dates, and agrees how you will show proof (a photo, a sent email, a word count). You leave with a document, not a feeling.
What are check-ins?
Short messages by email or text (you choose) on agreed days: “Did the step happen?” You reply with proof or with what got in the way. The point is that someone noticed. Partners do not chase you more than twice; after that it goes on the agenda for the next call.
How direct will my partner be?
As direct as you ask on the form, from friendly to blunt. No partner will mock, shame or diagnose you. They will also not accept “I was busy” twice.
When do I pay, and how?
After you have sent the form and approved the confirmed plan and price by email. Then a PayPal invoice, payable by any card without a PayPal account. Nothing is charged on this site and no payment is requested before you see the price. Your partner is assigned when the invoice is paid, and the first call is scheduled within seven days.
Refunds and cancellations?
The single Reality Check is the trial; after an engagement starts there are no refunds. You may pause a Sprint or Program once for up to 30 days. Text-only partnership renews monthly until you cancel by email before the renewal. If your partner ends the engagement because what you need is professional care, unused calls are refunded in full.
Is it confidential?
Yes. Partners sign a confidentiality agreement. Your details are seen by your partner and WisdomDeck only, calls are not recorded, and nothing is used in marketing. The only exceptions are a legal requirement or a risk of serious harm.
Can my employer pay?
Yes. We invoice companies and can cover several people on one invoice. See teams and gifts.
Which plan should I pick?
If the goal can be done in a month, the Sprint. If it is a quarter-sized project (a job change, a launch, a manuscript), the Program. If you already have a plan and only need someone to notice, Text-only. If you are not sure the whole idea suits you, the single Reality Check.
What happens if my partner thinks I need a professional?
They tell you, plainly and kindly, and suggest the kind of help (a doctor, a licensed therapist, a credit counselor, an attorney). If the engagement cannot continue, unused calls are refunded in full. This is not a judgment; it is the boundary that keeps the service honest.
Why phone and not video?
Because nothing on the call needs a face. The work is a plan, dates and whether you did it, and most people find it easier to say the honest version to a voice while walking than to a camera. It also keeps the service private on both sides and lets you take the call from anywhere.
What if a call becomes inappropriate?
Either side ends it, immediately, and emails [email protected]. Sexual, romantic or abusive content is prohibited in both directions. A client who does it twice loses the engagement without refund; a partner against whom a report is substantiated is removed. Partners call from business numbers and never share personal contact details.
Are calls recorded?
No. Your partner takes brief notes to track the plan; those notes are seen by your partner and WisdomDeck only.
Can we text on WhatsApp?
Check-ins are by email or SMS. Partners do not use personal messaging apps with clients.
How fast is the first call?
Within seven days of payment, usually sooner. Say your availability on the form.
What if I do not like my partner?
Ask once for a change, free, no reason needed. We re-match within a week.
Can I book more than one call a week?
On the Program, yes, by using calls faster; it then ends sooner. We do not recommend it; the gaps are where the work happens.
Do you offer a guarantee?
No. Anyone guaranteeing you will finish your goal is selling something other than accountability. What we guarantee is the process: the calls happen, the check-ins arrive, the plan is written.
Is there a contract?
The terms on the hub page and the acknowledgement on the form. Your quote email restates the plan and dates. That is the agreement.
Outside the US?
Yes, any time zone and any country where PayPal invoices work. Calls in English.
Can I switch from Text-only to a Sprint?
Yes, any time; the unused part of the month is credited.
Plans
Priced by time.
US dollars. Calls are 45 minutes, by phone (we call you, or a free internet call if you are outside the US), in your time zone. Add a 1-hour custom audio recording to any Sprint or Program for $39 instead of $59. No checkout on this website: you send the form, receive a confirmed price by email, then a PayPal invoice. Your partner is assigned when the invoice is paid. Reschedule free with 24 hours’ notice; a missed call without notice counts as used. Unused calls expire six months after purchase. Non-refundable once the engagement starts.
Please read
Accountability, not treatment or professional advice. WisdomDeck accountability partners are independent contractors, not employees, and they are not physicians, psychologists, licensed counselors, therapists, social workers, attorneys, accountants, financial advisers or certified coaches. They hold no professional license and claim none. Nothing said in a call, message or plan is medical, psychological, legal, financial, tax or career-counseling advice, and nothing is a diagnosis or treatment of any condition. Your partner will not assess or treat mental-health concerns and will tell you to see a qualified professional if a conversation moves in that direction. You are responsible for your own goals, decisions and actions and for any result of them. Results vary and no outcome is promised. 18+ only. If you are in distress, call or text 988 in the US or your local emergency number. Full terms →
Request
Pick a deadline. Get a witness.
Four-minute form. Confirmed price by email. PayPal invoice only after you say yes.
Uses
The thing you have been ‘about to do’ for months.
Decide, prepare, apply. In that order, on dates.
Applications out every week, not every mood.
From idea to first paying customer.
The budget you keep, the account you look at.
Show up, then show proof.